May 30, 2022
Dear CRBN Customers,
Transparently, the last month has been one of the hardest of my life, but I'm proud to say that CRBN Pickleball has rounded the corner, and we'll be back stronger than ever.
As you likely know, all CRBN paddles were banned by the USAP without warning on April 29th during the US Open. Overnight, you and the rest of our customers were left shocked and uncertain of what the future would hold–as were we. Over the last 30 days, our small team has worked tirelessly to find a solution to this unprecedented ban and take care of every single one of you. We are beyond appreciative of the patience and support that the pickleball community as a whole has shown us. If you would like to read all our past updates and statements from the last month, you can find them here.
We are a self-funded, small business unlike many paddle companies. We don't have a big team or big budgets. When this first happened, I honestly thought we may go out of business. The patience and support of our customers, our retailers, our friends, and our family has kept CRBN alive. Literally, our family has jumped in to help reply to customer questions, pack boxes, etc. (thanks Mom! ❤️ ). For that, I am eternally grateful.
We have worked night and day to get our new batch of paddles USAP-approved which we accomplished and was officially announced a few days ago. The noticeable way to differentiate between approved and non-approved being a laser-etched, serial code on the bottom left of one side of each paddle. If you don't see a serial code on either side, your paddle is not approved for tournament play.
We have scraped together every cent–and even locked down loans just in case. When we said we'd do whatever it takes to make this right, we meant it. Our order of new, replacement paddles for every single person that needs one has already been placed with our manufacturer and will be on its way soon.
We have carefully come up with 4 options for each of you listed below. I'm asking you to please consider choosing option #1 or #2. We completely understand if you choose not to, but those two options are a much smaller financial burden on our company and will help us continue to operate.
If you have purchased a CRBN paddle from an authorized reseller (i.e. directly from us, an online retailer, or in a store–not 2nd hand on eBay, Craigslist, or from a private party), you are eligible for the following options. You may only choose 1 of the 4. If you fill out more than one option, it will take us longer to process and we will have to cancel one of your submissions. If you bought more than one paddle, you'll need to fill out the forms once for each paddle.
We will work as fast as possible to process everyone's submissions, but please understand that we are a small team and there are a huge number of you. On top of that, our replacement paddles are not in stock yet. They are being shipped as we speak, but global supply chains are a mess right now, so we don't have an exact ETA as to when they will arrive. Please read the instructions for each option very carefully and limit reaching out to us for updates unless absolutely necessary. We will get back to every person who submits something, it just will take time. We understand the urgency of all this and know many of you have upcoming tournaments. If you don't have a tournament coming up in the very near future, please wait to fill out your form to give others with more immediate tournaments a chance to get their replacement.
Thank you again for bearing with us. We are almost through this. You are the best.